| Technical Support Agents Level A+ / Tier 1

Are you ready to step into the world of cutting-edgelive dealer and gaming experiences? We are a dynamic, worldwide company seeking passionate individuals to join our team as TechnicalSupport Agents!

Чем предстоит заниматься

• Handle client support over live chat, email, and the ticketing system.
• Investigate client incidents and keep clear, accurate records.
• Maintain and update support documentation.
• Monitor systems, resolve issues, and report on status.
• Collaborate with and escalate to other teams (QA, dev, PMs, Account Managers).
• Flag opportunities to improve how the team works.

Требования

• + years of customer service experience, especially in live chat or written support.
• Strong written English; spoken English clear enough to be easily understood.
• Strong multitasking and problem-solving.
• Willing to work fixed mixed shifts, including a minimum of two night shifts per week.
• Self-driven and reliable with low or no direct supervision (a real work-from-home role).
• Comfortable escalating to and working with other departments.
• Advantages:
• Experience with Jira or other ticketing / service-desk tools.
• Exposure to the online gaming or gambling industry.
• Experience with video streaming, API integrations, or CMS systems.
• Experience working with remote or distributed teams.
• Ready to Level Up? Apply Now!
• Originally posted on Himalayas

Условия

• 🕒 Full-time position with 5 days a week, offering flexible schedules (morning/afternoon/night)
• 💻 Work from Home - Embrace the comfort and flexibility of remote work
• 💰 Competitive Salary - Rewarding your dedication and expertise
• 📈 ProfessionalDevelopment Opportunities - Growth is encouraged and supported for every team member