ServiceNow System Administrator

Type of Requisition:

Regular Clearance Level Must Currently Possess:

None Clearance Level Must Be Able to Obtain:

None Public Trust/Other Required:

MBI (T2) Job Family:

IT Infrastructure and Operations Job Qualifications:

Требования

• Business Continuity, Information Technology (IT) Systems, Information Technology Operations Certifications:
• None Experience:
• + years of related experience US Citizenship Required:
• No Job Description:
• GDIT is seeking a System Administrator Specialist to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program.
• In this role, you will perform daily system configuration and operational activities that support NIAID's ServiceNow environment and related platforms. You will optimize system performance, monitor resource utilization, assist users in accessing and using business systems, and support the stability, security, and efficiency of technical operations across ITSM, ITOM, CMDB, SecOps, VR, and integrated systems.
• This position requires hands-on operational support skills, familiarity with enterprise platforms, and experience delivering reliable system administration services in a large, complex environment.
• Other responsibilities will include:
• Perform daily configuration and operational tasks for the ServiceNow platform and supporting systems.
• Monitor and optimize system performance, including resource utilization, data throughput, and platform stability.
• Conduct system capacity analysis and assist with long-term planning to ensure platform scalability.
• Maintain and administer user accounts, roles, permissions, and access controls in accordance with NIH and NIAID security standards.
• Support configuration updates, scheduled maintenance, patch application, troubleshooting, and routine system health checks.
• Assist users in accessing and using business systems, providing Tier 2 support for ServiceNow and related tools.
• Monitor integrations, jobs, and transactions for reliability and timely execution.